Privacy
1. Introduction
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or make a purchase.
2. Information We Collect
We may collect personal information such as your name, email address, phone number, billing address, shipping address, and order details when you place an order or contact us. We may also collect basic browsing information, device details, and website usage data to improve your shopping experience.
3. How We Use Your Information
Your information may be used to:
- Process and deliver your orders.
- Communicate order confirmations, shipping updates, and customer support responses.
- Improve our products, website functionality, and shopping experience.
- Send promotional communications where permitted and with your consent.
- Prevent fraudulent transactions and maintain website security.
4. Payment Security
Payments are processed through authorised third-party payment providers. We do not intend to store complete payment card details on our servers. Payment information is handled according to the applicable security and privacy practices of the payment provider.
5. Cookies and Tracking
Our website may use cookies and similar technologies to remember preferences, understand website traffic, improve functionality, and provide a smoother browsing experience. You can manage cookies through your browser settings.
6. Sharing of Information
We do not sell your personal information. We may share necessary information with trusted service providers, including payment processors, delivery partners, website service providers, and analytics services, to operate our business and fulfil your orders. Information may also be disclosed when required by law.
7. Data Protection and Retention
We take reasonable measures to protect your personal information against unauthorised access, misuse, alteration, or disclosure. We retain information only for as long as reasonably necessary to fulfil the purposes described in this policy or meet applicable legal requirements.
8. Your Privacy Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, and to withdraw consent where processing is based on consent. You may also opt out of promotional emails by following the unsubscribe instructions provided.
9. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing personal information.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorisation. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, or applicable laws. Any updates will be published on this page with the revised date.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website.
